About us

Set In Hand Specialist Services Ltd was founded 32 years ago by James and Ivy Smithies. They have proved that over the years that a friendly, family run concern which places customer service above all else, no matter the size of the customers business, can still thrive in today’s competitive market place. Chairman, James Smithies believes that combining a modern approach to the business with traditional values of service will mean Set In Hand will prosper and grow in the future.

  • ESTABLISHED
    1985
  • 50,000 SQ FT
    OF WAREHOUSING
  • 70 LONG SERVING
    STAFF MEMBERS

Set In Hand operates from 50,000 square feet of warehousing in Stowmarket, Suffolk. We provide all clients with a comprehensive, top quality and efficient service, which covers all aspects of Fulfilment, Warehousing/Storage, Finishing, Picking/Packing and distribution worldwide. Our close links to Felixstowe and the A14 allow excellent access for UK and other overseas business.

Our clients include Greetings Card Publishers, Novelty and Gift Suppliers. All these clients have chosen us as a cost effective alternative to operating their own warehouse. Our unrivalled service not only takes away the headaches of operating your own facility but will almost certainly save you money.

One of the main secrets to our success is that a large number of our 70 trained staff have been with us for many years. This allows a continuous high level of service and also enables excellent hands on experience to be handed down to younger members of our team guaranteeing continuity of service.

Meet the Management

JAMES SMITHIES

JAMES SMITHIES

CHAIRMAN

James is ‘Mr Set in hand’ and is highly regarded in the Greeting card industry. Although James is now semi-retired, he still steers the company with vast experience.

TRACY DAVIES

TRACY DAVIES

MANAGING DIRECTOR

Tracy Davies has been a loyal member of our team for over 27 years, working in all aspects of the business. As of June 2010 Tracy and her husband Will who runs the packaging side of the business became Directors/Co owners of Set In Hand.

JON DAVIES

JON DAVIES

DIRECTOR OF OPERATIONS

Even at 28 years old, Jon has 10 years experience which is being added to daily. A father of a daughter, he is the son of Will and Tracy so the longvity of the company is on a sound footing.

To speak with any of our management team, please give us a call on 01449 675599.

For more information or to arrange a call

Distribution Centre

Set In Hand

Units 1 & 2,
Combs Tannery, Stowmarket,
Suffolk, IP14 2EN

Tracy Davies

Managing Director

Tel: 01449 778363

Fax: 01449 778383

Email: tracy@setinhand.com

Jon Davies

Director of Operations

Tel: 01449 778368

Fax: 01449 678392

Email: jon@setinhand.com